From Battle to Breakthrough™
Make the most of your people; change from constant battle to a business building breakthrough!
More than 90% of New Zealand businesses employ fewer than 20 staff. Small- to medium-sized businesses are the very backbone of the New Zealand economy and the biggest employer in this country.
That is not surprising - New Zealanders are brimming with great business ideas and are not afraid to ‘give it a go’. We have a real entrepreneurial spirit and the energy to work at our goals. But even the best business venture can fail without robust planning and considered management. What many of us lack is the skill to complete this planning and management, which can mean the difference between success and failure.
What separates successful businesses from those that are less successful?
A wealth of research - including findings from an exhaustive study of over 3000 small- and medium-sized businesses in New Zealand - provides the answer. The key findings of the Firm Foundations study conducted by the New Zealand Ministry for Economic Development are:
- The importance of strategic planning for success. The long-held business truism that "failing to plan is planning to fail" is underlined by study results showing that 93% of leading businesses have formal planning processes. More than half of New Zealand small- and medium-sized businesses either had no plan or one that was hopelessly out of date.
- The ability to manage Human Resources. Your business is only as good as its people, and your people are only as good as your ability to lead them. Of those businesses surveyed, 65% have difficulty in leading their people to provide consistently excellent results.
The “From Battle to Breakthrough™” programme is about planning where you see your business in the future; what part your staff plays in this; how you will recruit them and, once they have joined your business, this programme will give you the skills to motivate them, ensure their best performance, and retain their services.
Deciding to employ staff is one of the most important decisions that a small-business owner can face because:
• A full-time employee represents a significant business investment
• Recruiting, selecting and training an employee can take considerable time and effort
• Once chosen, a staff member becomes an integral part of your business. Therefore, hiring the right person for the job is critical. If you select the wrong person, rectifying the mistake can be time-consuming and expensive.
Start with good people, lay out the rules, communicate with your employees, motivate them, and reward them when they perform.
The modules in this programme are designed to give maximum business benefit. Each module is designed to be delivered with coaching in sessions lasting between 1 and 3 hours. There is then a period of around 1-3 weeks to put these principles into practice before moving on to the next module.
One-on-one support is provided during this practice time to ensure the maximum business benefits are gained.
Programme modules include:
- Business needs analysis – discuss current business issues and programme outline
- Business planning session – Planning for your business’s future, identify ideal situations and risks, including Strategic HR Planning with a view to linking human resources to your business plan
- Recruitment & selection – Designed to give you the skills to design a position, write a job description, locate potential employees, interview and recruit staff
- Training on the job – Gives you the skills to identify training needs, select appropriate learners and provide training on the job to your team membersfrom induction to complete competence.
- Customer C.A.R.E. – A comprehensive customer service training package, including specific business product knowledge training tools. This can be offered either in person or online.
- Basic staff management – Gives you an understanding of employee motivation, 6 steps to delegation, and feedback methods
- Performance management – Gives you the skills to initiate and maintain a performance management review program that will result in employees giving a consistent, best possible performance.
- Conclusion and follow-up – A chance to revisit key learning points and address any outstanding issues so that you can look forward to best possible business outcomes
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